Frequently asked questions
1How do I track my order?
Please email us: email@example.com and we'll be happy to provide tracking information.
2Who will be delivering my order?
We ship via PBT Couriers which allows us to provide you with the fastest and most reliable service available.
3How do I cancel or change my order after I have submitted it?
We can cancel or change your order up until the time that the order has been dispatched to you. To change or cancel an order email us: firstname.lastname@example.org
4When can I expect my order to be delivered?
Orders placed by 12pm Monday to Friday will usually ship the same day, and most customers receive their orders within 1 day to the North Island and 3 days to the South Island. Some oversize items may take longer to ship. If you experience any issues with deliveries please feel free to email us: email@example.com
5Do I need to be there to sign for my delivery?
If you have selected the ‘signature required’ option for your delivery then yes you will need to there to accept and sign for the package. If you are not home the delivery driver will leave a calling card which you can use to arrange another more suitable delivery time. If you want your package delivered without signing for it you can leave special instructions for the delivery driver during the checkout process including where on the property you would like the parcel left.
6How much is shipping?
All standard orders over $39 ship to you free of charge! This includes delivery to rural addresses. The shipping cost for orders under $39 is $4.95 for anywhere in NZ or $9.75 for a rural address. Standard shipping is based on: • Next working day delivery for all North Island addresses. • Three working day delivery for all South Island addresses.
7What do I do if I need to return something?
To return an item please email us to discuss : firstname.lastname@example.org If you are returning an item because you have changed your mind, ordered the wrong size or flavour then you will need to organise and pay for the shipping costs associated with the return. We will pay for the return shipping costs of any product we have sent out in error. Any product returned must be in unused condition and not expired, and in the original packaging. If it fails to meet these conditions then we will not process a refund or credit. If the product you received is incorrect or damaged we will gladly exchange it for you or provide a refund.
1How do I reschedule or delay my Autoship?
To make changes to your Autoship, please visit the scheduled orders page within your account: Click here.
2How do I cancel my Autoship?
To cancel your Autoship, please visit the scheduled orders page within your account: Click here.
3How can I add or remove items in my Autoship?
To change the contents of your Autoship order, please visit the scheduled orders page within your account: Click here.
4How do I change my payment method?
To update your payment method, please visit the payment methods page within your account: Click here.